Refund Policy
Effective Date: 20th November 2024
Last Updated: 20th November 2024
At Code Crafters, we are committed to ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for refunds related to our subscription-based SaaS product, with payments processed through PayHere.
1. Eligibility for Refunds
- Refunds are applicable to unused subscription periods for SaaS products.
- Setup fees, customization charges, or one-time payments are non-refundable.
- Refund requests must be submitted within 14 days of the payment date.
2. Refund Process
- Refunds, if approved, will be issued back to the original payment method via PayHere.
- Processing times may vary depending on your financial institution.
3. Non-Refundable Services
Custom integrations, consultancy services, and any setup fees are strictly non-refundable.
4. Initiating a Refund
To request a refund, email us at: hello@codecrafters.bar with the following details:
- Your name and contact information.
- The transaction ID for the payment.
- A brief explanation of your refund request.